RiverBranch Healthcare Membership FAQ

What is RiverBranch Healthcare? 

RiverBranch Healthcare is a telehealth-based practice located in Republic, Missouri, offering ongoing primary care services through a membership model.

How does the membership work? 

Patients pay a monthly membership fee in exchange for primary care services outlined in Appendix A of the Membership Agreement. Services are provided via telehealth, ensuring convenient access to healthcare professionals.

What is the cost of membership? 

Membership fees are detailed in Appendix B of the agreement and are charged monthly via auto-draft/electronic payment. The initial consultation fee is not included in the membership fee.

When is the payment due? 

Membership fees are due on the 1st of each month. Payment is required through debit or credit card or automatic bank draft.

Can I cancel my membership? 

Yes, you can cancel your membership at any time by providing a 30-day written notice. However, there are no refunds for any unused portion of your membership fees.

What services are included in my membership? 

Membership covers primary care services as outlined in Appendix A of the Membership Agreement. It does not include emergency room care, hospital stays, specialty treatments, or catastrophic care.

Does RiverBranch Healthcare accept insurance? 

RiverBranch Healthcare participates with some insurance plans. It is the patient’s responsibility to confirm whether their insurance is accepted and what telehealth services are covered.

Can Medicare patients enroll? 

If you have traditional Missouri Medicare, RiverBranch Healthcare is required to bill Medicare, and memberships are not applicable.

Is this membership a substitute for health insurance? 

No, the membership is not an insurance plan and does not fulfill any federal health coverage requirements. Patients are encouraged to maintain a health insurance policy for services not covered by the membership.

How does RiverBranch Healthcare handle electronic communications? 

We use email, text, video chat, and other electronic means to communicate with patients. While we take privacy seriously, electronic communications are not 100% secure. Patients agree to waive any guarantee of absolute confidentiality when using these methods.

Can I opt out of electronic communications? 

Yes, participation in electronic communication is optional. If you do not wish to use email or text messaging, please notify us.

What happens if there is a technical failure? 

RiverBranch Healthcare is not responsible for delays caused by technical failures such as internet outages, power failures, or third-party service interruptions.

What if my provider is unavailable? 

Providers may be unavailable due to conferences, emergencies, illness, or vacations. If an absence is planned, patients will be notified in advance. For urgent medical needs, patients should seek care at urgent care facilities or emergency rooms, as those services are not covered under the membership.

How are disputes handled? 

We strive for open communication and encourage patients to discuss concerns directly with their provider. If issues persist, we engage in discussions to reach a mutually acceptable solution. We ask that patients refrain from posting unverified or disparaging comments on social media.

Can my membership fee change? 

Yes, if RiverBranch Healthcare adjusts membership fees or service offerings, we will provide a 30-day written notice. Patients who do not consent to the changes may terminate their agreement with a 10-day written notice before the next scheduled payment.

What happens if the agreement is deemed invalid? 

If the agreement is found invalid, patients may be required to reimburse RiverBranch Healthcare for services received at fair market value.

What if laws change that affect this agreement? 

If any relevant law or regulation changes, the agreement will be amended to comply with the new legal requirements.

 

For further questions, please contact us at provider@riverbranchhealthcare.com or 417-501-9042.